Terms of Service — Talha Automation
Effective date: 14 September 2025
1) About Us
Talha Automation (Kleingewerbetreibender), based in Hannover, Germany (“Talha Automation”, “we”, “us”), provides B2B AI automation services, including custom AI chatbots and AI voice agents that automate support and lead management, plus related consulting, integrations, and implementation.
2) Acceptance
By using our sites or services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
3) Eligibility & Business Use
B2B service only; 18+. You must comply with applicable laws, including sanctions/export controls. We do not offer the services to consumers.
4) Accounts & Access
You are responsible for account security, accurate information, and all activity under your accounts and API keys. Team access and roles, if any, are managed by you.
5) Services & Implementations
We design, configure, and deploy AI chat/voice workflows. Implementations may integrate third-party tools (e.g., GoHighLevel, Make.com, n8n, CRMs, calendars, telephony, LLMs). Betas/experimental features are provided “as is.”Any uptime/SLA or bespoke obligations apply only if expressly agreed in a signed SOW.
6) Customer Content & Data
You grant us a non-exclusive, worldwide license to host, process, transmit, and display your content and data solely to provide the services, perform support, ensure security, comply with law, and as otherwise permitted by these Terms or an SOW.
Where we process Customer Personal Data on your behalf, we do so as a processor under GDPR; our DPA is available on request and becomes part of the agreement when executed.
Model training: We do not use your data to train or fine-tune AI models unless you opt in in writing.
7) AI Outputs & Responsibility
Unless otherwise agreed in writing, you own the outputs generated for you by our services, excluding our pre-existing IP, tools, and templates. You are responsible for reviewing outputs and for how you use them. AI may produce inaccurate or incomplete information; outputs are not professional advice (legal, medical, financial, etc.).
8) Acceptable Use
You will not use the services to: (a) violate laws or third-party rights; (b) upload illegal, harmful, hateful, or infringing content; (c) spam, scam, or engage in fraud; (d) attempt to bypass safety controls, scrape outputs at scale, or reverse engineer models; (e) operate high-risk or safety-critical uses (e.g., medical diagnosis, legal advice to consumers, financial recommendations, emergency services) without our written consent and appropriate safeguards; (f) conduct security testing without permission; or (g) violate telephony/consent laws for automated calling/recording. You must obtain all required consents from your contacts/end-users for recording and automated messaging.
9) Third-Party Services
Integrations and platforms (e.g., CRMs, telephony, LLMs) are provided by third parties under their own terms and privacy practices. We are not responsible for third-party services and do not warrant their availability or performance.
10) Fees, Billing, and Taxes
Our pricing may be subscription-based, usage-based, or project-based as set out in the applicable order/SOW. Fees are due as invoiced. Kleingewerberegelung (§19 UStG) may apply; if so, invoices are issued without VAT (subject to legal changes). Unless stated otherwise:
Subscriptions auto-renew for successive terms; you may cancel effective at the end of the then-current term.
Refunds: Professional services/milestone fees are non-refundable once delivered; subscription fees are non-refundable for partial periods. Statutory rights remain unaffected.
Late payments may incur suspension and lawful interest/collection costs.
11) Confidentiality
Each party will protect the other’s confidential information and use it only for the relationship. This obligation survives 3 years after termination (longer for trade secrets).
12) Intellectual Property
We retain all rights in our pre-existing and underlying technology, templates, and know-how. Subject to payment and these Terms, we grant you a limited, non-transferable license to use our services and deliverables for your internal business purposes.
13) Service Changes, Availability & Support
We may modify features, implement updates, or discontinue components with reasonable notice where practicable. Unless an SLA is agreed in writing, services are provided on a commercially reasonable efforts basis. Support channels and response targets are set out in the SOW or on our site.
14) Indemnities
You will indemnify us from claims arising from your content, your unlawful use of the services, or violations of these Terms. We will indemnify you against third-party claims that our proprietary technology (as provided, not combined) infringes IP rights, subject to limitations, prompt notice, and control of defense.
15) Disclaimers
EXCEPT AS EXPRESSLY STATED IN WRITING, THE SERVICES, DELIVERABLES, AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI OUTPUTS MAY BE INACCURATE OR UNSUITABLE WITHOUT HUMAN REVIEW.
16) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE. EXCEPT FOR UNPAID FEES, IP INFRINGEMENT INDEMNITY, OR WILLFUL MISCONDUCT, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE AMOUNT PAID TO US IN THE 12 MONTHSPRECEDING THE EVENT GIVING RISE TO LIABILITY.
17) Term, Suspension & Termination
These Terms start when you first use the services and continue until terminated. Either party may terminate for material breach not cured within 30 days after written notice. We may suspend for non-payment, security risk, or legal compliance. Upon termination, you must stop using the services; we will make your exportable data available for 30 daysunless law or SOW requires otherwise.
18) Governing Law & Venue
These Terms are governed by the laws of Germany (without regard to conflicts of law). Exclusive venue is Hannover, Lower Saxony, Germany. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Language: English.
19) Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by posting and/or email. Your continued use after the effective date constitutes acceptance.
20) Notices
Legal notices to Talha Automation must be sent to [email protected] and to our postal address above.